What can I do if the video or audio is lagging on a Mac computer?
  • Updated on 27 May 2020
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What can I do if the video or audio is lagging on a Mac computer?

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Step 1 : Test the Internet connection.

Go to Launchpad and search Terminal on your Mac computer, then type in: ping t.eztalks.com -s 1500 -W 2000 as below:

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If the average milli-seconds is more than 2000, that means your Internet connection is slow and please contact your network technician to check the network settings.

Step 2 : Change the Frame rate and Bitrate of the video.

If the Internet connection cannot be improved, you may try to change the Frame rate and Bitrate of the video to a smaller value so that less bandwidth is required to stream the video. Please click here to find the Settings page. Go to Video and change the rate as below:

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Step 3 : Send the system log of the app to ezTalks support team .

If you have gone through all the steps above, but the problem still exists. Please send the system log of the software on the very day and send it to support@eztalks.com .

The path of the syslog is: Finder--Applications--ezTalks. app--Show Package Contents--Mac OS--Log. Please refer to the screenshot as below to find it:

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