Why the participants cannot see my sharing screen?
  • Updated on 27 May 2020
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Why the participants cannot see my sharing screen?

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When you are using a Mac to share the desktop to your participants, but your participants couldn't see your desktop and it just shows black, you can change the resolution on your computer to solve the issue:

  1. Open System Preferences.

  2. Click on Displays.

  3. If Resolution is set to Default for display, click on Scaled.

  4. Choose Larger text , which can resolve the issue.

downloads.intercomcdn.comio85834177ffec66ed3ec3f4d36d3ee155mac-screen-res-1-2.png.png

downloads.intercomcdn.comio8583417875166da2227009bc94129566mac-screen-res-retina-2.png.png

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