When you start or join a meeting/webinar, and get errors like "Network error" or "Failed to Connect to Server", you can refer to the steps below to do troubleshooting.
You can try a few times to see if it succeeds. If you have other available network, try to connect to another network or your mobile hotspot and see if it succeeds.
If yes, please disable the VPN or proxy server, which may block the ezTalks ports.
Click on the Windows key and R key on your keyboard, input cmd and then press Enter. Then run the commands:
If you do not know how to run commands, ask your IT guy to help.Here is a demo gif:
If you use Mac computer, go to Launchpad and search Terminal on your Mac computer, then run the commands as above.
The Ports that ezTalks uses are:
For Windows computer, go to This PC--Documents--ezTalks--Desktop--Log as below:
For Mac computer, go to Finder--Documents--ezTalks--Log as below:
Please compress the log and send it to firstname.lastname@example.org.