When you start or join a meeting/webinar, and get errors like "Network error" or "Failed to Connect to Server", you can refer to the steps below to do troubleshooting.
Step 1: Check if the Internet connection is stable.
You can try a few times to see if it succeeds. If you have other available network, try to connect to another network or your mobile hotspot and see if it succeeds.
Step 2: Check if there is VPN or proxy server in your network.
If yes, please disable the VPN or proxy server, which may block the ezTalks ports.
Step 3: Check if there is network restriction if you use company network or public network.
Click on the Windows key and R key on your keyboard, input cmd and then press Enter. Then run the commands:
- telnet t.eztalks.com 8888
- telnet t.eztalks.com 1089
If you do not know how to run commands, ask your IT guy to help.Here is a demo gif:
If you use Mac computer, go to Launchpad and search Terminal on your Mac computer, then run the commands as above.
Step 4 If you cannot telnet the ports above, ask your IT department to open ports in your network.
The Ports that ezTalks uses are:
- t.eztalks.com 8888 (TCP)
- t.eztalks.com 1089 (TCP & UDP)
- api.eztalks.com 80 (TCP)
- api.eztalks.com 443 (TCP)
- s-im-a.eztalks.com 21000 (TCP)
- s-onion-a.eztalks.com 11000 (TCP)
Step 5 If it still does not work after opening ports, send the system log of the app to ezTalks support team.
For Windows computer, go to This PC--Documents--ezTalks--Desktop--Log as below:
For Mac computer, go to Finder--Documents--ezTalks--Log as below:
Please compress the log and send it to firstname.lastname@example.org.
- What can I do if I fail to log in the ezTalks app?
- What can I do if I fail to launch a meeting/webinar from web browser?